[해외 취업] Customer Service Analyst (Korean Speaking, Contract, Open to Fresh Grads)

 

 

Energizer Malaysia Sdn. Bhd.

Selangor

Posted on 2-Sep-21

 

 

 

Job Description

Position Summary

Not all Customer Services roles are the same!

If you enjoy working in a new team, new environment, new role where your voice will be heard, your hard work will be appreciated, and your self-guidance will be valued, keep reading.

We are looking for a Korean-speaking Customer Service Analyst, for a 4-months contract under Supply Chain function. You will be based in The Pinnacle located at Sunway. This is a hands-on role and will require a person who is meticulous and without supervision. Fresh graduates are welcomed to apply!

You’ll be trained on our EDI technology to process customer orders ensuring that the orders are received in our warehouse and fulfilled to our customer stores in your assigned country and around the rest of the Asia Pacific region.

You should be capable of working independently and have an excellent sense of self-motivation and discipline. You should also be willing to lend support and companionship to your colleague and be prepared to support training for future team members as the team grows.

The Customer Service Analyst must be a fast-paced and meticulous professional who has the ability to manage large volume of orders.  In this role, you will ensure all orders are process within a day.  You will check and clear all EDI order errors which include lead time, cost variances and short delivery dates.   You will work with in-market customer service colleagues to resolve any issues arising in the market, or IT for technical issues.

 

 

 

 

 

 

Main Responsibilities:

1. Order Management

• Accountable to track order status on a daily basis ensuring that all orders are visible at all stages through the process.
  • i. Ensure sales orders received from the market are being processed within agreed service level.
  • ii. Ensure EDI error messages are being reviewed and resolve timely manner. This include escalate order issue to the market customer service / supply chain or IT to resolved, if necessary.
• Accountable to ensure Sales Order / Credit and Debit Note is processed within the cut off time.
• Work closely with market customer service and supply chain team regularly of any order processing issue.
• Provide weekly feedback to manager of any order processing issue.
• Maintain daily, clear KPI measures that are visible, have trigger limits and lead to action plans if not on-track.
• Providing coaching and guidance for new team members in terms of SOP, and knowledge transfer.

2. Partner with Internal Stakeholder to provide sound customer service

• Provide excellent customer service to the market by following up on enquiries and requests for information in a timely and professional manner.
• Compile and collate data for reporting purposes.
• Proactively develop relationships with other internal stakeholders.
• Work independently with SC Managers on ad hoc issue that arises.
• Ability to resolve supply and/or OTC problems quickly and with minimal disruption; and escalate abnormalities if any.
• Contributes to a smooth and efficiently run of office by completing all daily activities within the desired deadlines.
• Continuously seek ways and means to enhance/improve existing manual and electronic order entry process and procedures.

 

 

Customer Service Analyst (Korean Speaking, Contract, Open to Fresh Grads) - Energizer Malaysia Sdn. Bhd. - 4649252 | JobStreet

 

 

 

 

Required Skills and Experience:

• Korean language proficiency (Oral and Written) is a must.
• Relevant work experience in order management and customer service. Fresh graduates are welcomed
• Experience in processing a large volume of orders
• Working knowledge of Order to Cash system
• Preferably strong user in SAP, iScala or large scale ERP environment
• Experience working in a matrix environment in a global multi-national company would be advantageous.
• Independent and meticulous, results-oriented, detailed, accurate personality
• Good communication and interpersonal skills.
• Ability to support working on public holidays and given replacement in lieu

Preferable Competencies:-

• Customer Focused in terms of putting full dedication in meeting the needs of internal and external customer
• Action Orientated in terms of able to put plans into effect
• Problem-Solving in terms of able to approach problems from different perspectives & persevering to find a solution
• Priority Setting in terms of able to prioritize activities based on downstream impact & adds value to the wider business
• Negotiating in terms of able to balance discussion & reach mutual conclusions

Additional Information

Career Level

Junior Executive

Qualification

Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience

1 year

Job Type

Full-Time, Contract

Job Specializations

Services, Logistics/Supply Chain

 

 

 

Company Overview

Energizer Holdings, Inc. A Leading Global Household Products Company

#1, #2, and #3 BATTERY BRAND in many markets!

Our products are sold in 140+ COUNTRIES

$2.7 BILLION revenue in fiscal year 2020

Energizer Holdings is leading the charge to connect our brands, our people and the products we offer to the world better than anyone else. With a passion for winning, we’re building a bright future that’s focused on delivering long-term value to our shareholders, consumers and customers.

WHO WE ARE
Energizer Holdings, Inc. is a global consumer products company based in St. Louis, Missouri, USA. We’re one of the world’s largest manufacturer of primary batteries and portable lighting products, anchored by our globally-recognized brands Energizer®, EVEREADY®, Rayovac® and Varta®.

We’re also one of the world’s largest manufacturers of automotive appearance, performance and fragrance products from recognized brands such as Armor All®, STP® and A/C Pro®, Refresh Your Car!®, California Scents®, Driven®, Bahama & Co.®, LEXOL®, Eagle One®, Nu Finish®, Scratch Doctor® and Tuff Stuff®

WHAT WE DO
It all began with our invention of the first dry cell battery in 1896. Since then, Energizer Holdings has left behind a legacy of innovation that includes many of the world’s firsts.

Nearly 125 years later, we’ve expanded to offer a broad portfolio of battery, portable lighting and auto care products that meet the needs of our customers and consumers – better than anyone else.

And we’re just getting started. As we continue to grow our business and through acquisitions, our vision is to become industry leaders in all the categories in which we compete.

HOW WE WORK
When you join Energizer, you’ll find a global team of colleagues who are passionate about our brands, our customers, and our consumers.

We believe in thinking big, acting fast and learning rapidly. This allows us to take advantage of both short and
long-term opportunities to grow the company.

There isn’t a “typical” day, nor is there one way to grow at Energizer. We believe that career development happens from all directions and at all times – so be ready for anything and even willing to chart the unknown.

And because we consider a career here a partnership, our total rewards packages are designed to reward colleagues who contribute to the company’s success.

Consent to use and storage of personal identifying information

By proceeding with this application, you are consenting to Energizer’s collection of your personal information and handling of that information consistent with Energizer’s recruitment policy. To review Energizer’s Recruitment Policy and Data Privacy Agreement, refer to following weblink

https://www.energizerholdings.com/careers/recruitment-policy-and-data-privacy 

Additional Company Information

Registration No.

3481-M

Company Size

51 - 200 Employees

Industry

Consumer Products / FMCG

Benefits & Others

Dental, Medical, Loans, Regular hours, Mondays - Fridays, Car Park Reimbursement, Office Attire