[해외취업] 팀장 모집

Company Overview

Mindpearl started in 1999 as a captive contact centre where the lifeblood and entire basis of the offering was to provide seamless 24/7 customer support in multiple languages to the customers and passengers of a consortium of 11 European airlines headed by Swissair. Fast forward to 2016 and Mindpearl has successfully diversified to support many non-airline brands. Today Mindpearl provides contact centre solutions for global names in the aviation, telecommunications, retail and weight management industries, offering multilingual services around the globe on a 24/7 basis, as required.

Additional Company Information

Registration No.

1181956-W

Company Size

51 - 200 Employees

Average Processing Time

2 days

Industry

Call Center/IT-Enabled Services/BPO

Benefits & Others

Miscellaneous allowance, Medical, Casual (e.g. T-shirts), 24/7

Specific Location

UOA Business Park

 

 

 

 

Job Highlights

• Vibrant, Fun and Flexi Working AtmosphereJob Description

                    TEAM LEADER

The Team Leader is responsible for supervising his/her team of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures correcting errors or problems. He/she will provide his/her team with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. If one of his/her team members could not remedy an issue, the Team Leader shall take over the resolution of customer complaints and/or answer customers' questions regarding policies and procedures.

The Team Leader also evaluates employees' job performance and conformance to regulations and recommends appropriate personnel action. He/She discusses job performance problems with employees to identify causes and issues and to work on resolving problems.

The Team Leader does research, compiles, and prepares reports, manuals, correspondence, or other information required by management or governmental agencies. He/She makes recommendations to management concerning such issues as staffing decisions or procedural changes. He/She will also consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Job Qualifications

·        Have at least a diploma or equivalent

·        Experience working as a Team Leader in a BPO setting is preferred

·        Proficient with the use of computers and smartphones as well as MS

Office, Google Workspace, communications applications, and relevant

CSS software

·        Fluent in the Korean language, both verbal and written.

·        Good to excellent English communication skills.

·        Culturally informed and sensitive.

·        Be able to lead a diverse group of people.

·        Be able to handle conflicts among team members and provide timely

solutions to team problems and needs.

·        Be keen on details.

·        Be able to comprehend, capture, and interpret basic computer

information.

·        Have outstanding client service skills.

·        Be able to apply initiative to solve problems and improve work

processes.

·        Be able to communicate information effectively and in an appropriate

manner.

·        Be a calm and methodical decision-maker.

·        Be able to meet tight deadlines.

Job Responsibilities

The following are the responsibilities of a great Team Leader:

• Manage, direct, administer, and controls the day-to-day activities of the team.
• ·Motivate the team to achieve organizational goals.
• ·Set clear team goals, and develop and implement a timeline to achieve targets.
• ·Delegate tasks to team members.
• ·Discover training needs and conduct training of team members to maximize their potential.
• ·Empower team members with skills to improve their confidence, product knowledge, and communication skills.
• ·Conduct performance reviews.
• ·Ensure compliance with an established company and regulatory guidelines and procedures to provide high-quality service and outstanding customer care.
• ·Review analysis of performance, including financial and productivity data for the area and makes the appropriate changes in strategies, goals, and objectives responding to current status and conditions.
• ·Create and maintain an inspiring team environment with an open communication culture.
• ·Listen to team members’ feedback and resolve any issues or conflicts.
• Suggest and organize team-building activities.
• Give recognition to high-performing team members and give rewards to team members' achievements.

• Additional Information
• Career LevelJob Specializations
• Services, Customer Service
• Senior Executive
• Job Type
• Full-Time
• Years of Experience
• 1 year
• Qualification
• Diploma, Advanced/Higher/Graduate Diploma

 

 

Team Leader - Korean Market

MINDPEARL GROUP SDN. BHD.

Shah Alam/Subang

MYR 9,000 - MYR 10,000

Posted on 26-Aug-21

 

 

 

 

 

Team Leader - Korean Market - MINDPEARL GROUP SDN. BHD. - 4644925 | JobStreet

 

 

 

 

<script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-6447361922963637"
     crossorigin="anonymous"></script>