[해외취업] Customer Support Executive- Native Japanese/ Korean

Webhelp APAC

Kuala Lumpur

MYR 7,000 - MYR 9,000

Posted on 9-Sep-21

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Customer Support Executive- Native Japanese/ Korean

Webhelp APAC

Apply Now

Job Description

 

 

 

 

 

Customer Support Executive- Native Japanese/ Korean - Webhelp APAC - 4656006 | JobStreet

Short Summary:

Responsible for the handling of non-technical customer contacts for one or several clients. Mainly handles inbound contacts (Email, Chats, Voice) and answers questions by passing on clear information via several communication channels on specific procedures and services.

 

 

 

 

 

 

Job Description:

• Customer friendly and answer in efficient manner.
• Solve non-technical questions or problems raised by customers via telephone or email.
• Identify the questions or desires of the customer by good listening and asking clear questions.
• Provide good customer service with the aid of knowledge gained from the internal training and support systems.
• Gather customer contact, documents and all relevant information into the system to ensure a high level of service is delivered.
• Keep up to date with new developments in the technical area, networks and consumer electronics.

 

 

 

 

 

 

 

Requirements:

• Able to work in Rotational Shift: 9 Hours per day between (8am - 9pm), Rotational 5 working days per week (Monday- Sunday)
• Required language: Native Japanese / Korean with good English proficiency.
• Diploma and above.
• Experience in Customer Support/ related industry will be added advantage.
• A good understanding of the MS Office environment is essential.
• Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.
• Proven demonstration of analytical and problem-solving skills.
• Strong customer communication skills.
• Highly organized and service oriented.
• Planning & Organizing – Ability to multitask, plan and prioritize workload.

 

 

 

 

 

 

 

 

 

Additional Information

Career Level

Junior Executive

Qualification

Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

Services, Customer Service

 

 

 

 

 

 

 

Company Overview

At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established.

Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.

We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.

Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.

Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.

 

 

 

 

 

 

 

Additional Company Information

Registration No.

976878-T

Company Size

501 - 1000 Employees

Average Processing Time

10 days

Industry

Call Center/IT-Enabled Services/BPO

Benefits & Others

Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts), KPI Incentive