[말레이시아] 해외취업 공고

https://www.jobstreet.com.my/en/job/4633568/origin/my?utm_campaign=sys_JobAlert_NonMemSavedSearch&utm_medium=email&fr=45&utm_source=REPG&utm_content=JobAd&subid=1911245&user_country=150&sent_date=2021-08-14&mailsys=NonMemberSavedSearchMY&message_id=NonMemberSavedSearch_1911245_2021-08-14_asia-5&spot=o 

Customer Service (Native Korean Speaker) - Concentrix Inc - 4633568 | JobStreet

 

Customer Service (Native Korean Speaker)

Concentrix Inc

Kuala Lumpur

Posted on 13-Aug-21

 

Job Description

POSITION SUMMARY: 

The Customer Service Representative Role is to handle incoming program inquiries from Microsoft Partners and Customers.

DUTIES AND RESPONSIBILITIES: 

• Answers incoming calls, faxes, postal mail, and emails relating to the program supported

• Provides information about the programs supported to enable customers to access the programs and the associated benefits

• Manages customer escalations and ensures that these are answered, tracked, and escalated as required. Escalates issues outside of service boundaries when a resolution is unable to be confirmed

• Follows correct processes and procedures for changes in Microsoft supplied tools as required

• Provide callbacks and or call downs to subscribers and partners as required

• Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.

• Provides a high level of professional and competent customer service and is able to communicate effectively with customers. 

Additional Information

Career Level

Entry Level

Qualification

Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

Services, Customer Service

 

 

 

Company Overview

Concentrix, is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next-generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design. Visit www.concentrix.com to learn more. 

Concentrix (CNXC) | Leading CX Services and Technologies Company

Additional Company Information

Registration No.

457892-M

Company Size

More than 5000 Employees

Average Processing Time

21 days

Industry

Call Center/IT-Enabled Services/BPO

Benefits & Others

Dental, Medical, Casual (e.g. T-shirts), Career enhancement

 

8월말 기한인 모집공고가 있습니다. 참조하세요.

 

 

<script async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-6447361922963637"
     crossorigin="anonymous"></script>